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This Return and Cancellation Policy outlines the terms and conditions for canceling or modifying event decoration services provided by Swyxaronex. Please read this policy carefully before booking our services.
Clients may cancel their booking by providing written notice to Swyxaronex. Refund eligibility depends on the timing of the cancellation relative to the event date.
| Days Before Event | Refund Percentage | Notes |
|---|---|---|
| More than 30 days | 80% | Processing fee applies |
| 14-30 days | 50% | Materials may have been ordered |
| 7-13 days | 25% | Limited refund due to preparation |
| Less than 7 days | 0% | No refund available |
A processing fee of 5% of the total service cost may apply to all cancellations. This fee covers administrative costs and payment processing expenses.
Clients may request modifications to their booking, subject to availability and our approval. Modification requests should be made at least 14 days before the event date. Additional charges may apply for significant changes.
In rare circumstances, we may need to cancel a booking due to:
In such cases, clients will receive a full refund or the option to reschedule at no additional cost.
Refunds will be processed using the same payment method used for the original transaction. Processing times may vary:
The following items are generally non-refundable:
If you need to postpone your event, we will work with you to find an alternative date. Postponement requests made more than 14 days before the original event date may be accommodated at no additional charge, subject to availability. Postponements requested closer to the event date may incur rescheduling fees.
Clients are responsible for the care of decorations during the event. Damage to decorations beyond normal wear may result in additional charges. Missing items will be charged at replacement cost.
If you are dissatisfied with our services or have concerns about refund eligibility, please contact us immediately. We are committed to resolving issues fairly and promptly. All disputes will be handled in accordance with Australian consumer law.
For cancellation requests or questions about this policy, please contact us:
Swyxaronex
19 Westlock Rd, Mickleham VIC 3064, Australia
Phone: +61434910282
Email: info@swyxaronex.world